Reviews
Dalton Prince
An overhyped pizza with horrible customer service and unnecessary fees.
Unfortunately we found this place through social media with high hopes only to have a horrible night.
Short explanation: Horrible customer service, very understaffed, pizza isn’t even that good like all these other reviews are claiming, WAY OVERPRICED, unnecessary fees.
First the service:
We arrived around 6:45 and there was no line, we said a table for 2 and he said it would be about a 30-40 minute wait, we said that was okay and he began to say oh come back in 30 minutes because there’s not a table ready, we said we were okay to come back but was there a list we could get put on and he said there wasn’t, we decided to wait there and he seemed bugged we decided to wait outside. It was as if he was trying to get us to leave in a way. He then in front of our faces began to let in 6 people from a list he pulled out. He then told us to wait a little longer even though there were 2 seats at the bar in front of us. We then understood that they are VERY understaffed. Which didn’t help as they took us back and he told us we could only order pizza and we only had 1 hour, which was fine we didn’t want to be there long after the kind of off putting service we were receiving. The waitress then opened up the menu for us and stared at us expecting us to have our order ready without even having had a chance to take a glance at it. After a brief glance we asked what was most popular and got that but it was very very rushed.
The water:
First they brought our waters which were bottled water, then we realized that they were probably charging us for it, after we found it on the Menu it was ¥700! After we asked for just 1 bottle instead of 2 she showed us the front of the menu which said each person had to order 1 drink. So we said screw it because it was the cheapest thing, after opening it, it was sparkling water, they gave us sparkling water, with pizza. We then said the seat fee per person of ¥380 yen on the front where it said each person had to order 1 drink.
The food: The pizza came out and honestly it wasn’t anything crazy. The crust had some char to it, the toppings were tasted alright but my wife said she’d rather have dominoes and these were their 2 most popular pizzas. So that is why I gave it 2 stars because it was eatable but when dominoes is better than this, it’s not getting more than 2 stars. It was also like ¥5000 for these 2 pizzas that were like a S-M sized pizza. If you’re looking to get full from this you won’t because it’s not a very big pizza. It was also decently greasy.
*If customer service turns you off and ruins your meal I would not recommend coming here. If you can bear the awful customer service and really want to taste this mid pizza, get it for take out to avoid those extra fees.*
Again we spent a total of ¥7300 for mid pizza, sparkling water and awful customer service.
Fourkids
Super popular pizza chain in Japan so call to make a reservation in advance. The space is quite small so doesn’t seat many people to begin with. High table tops which is not family friendly.
We ordered 1 starter, 2 pizzas to share amongst the 3 of us and it was sufficient. The five cheese and honey was exceptional - love how the savoury and sweetness blended well together. Dough for the pizza was chewy with a good thickness.
Highly recommend the parmigiana! Portion is small so if you like eggplant definitely order 2 of it!!
Last but not least, special shoutout for the homemade ginger ale!
Sam Margerison
Managed to get a table for two at opening time, but it's probably worth making a reservation. The pizzas here were off the charts tasty - the pizza base alone was delectable! Service was attentive and friendly, with a delicious soup entre being served on our arrival.
We sat in front of the pizza assembly area and it only made me want to try more.
Thank you for having us. We will definitely try to make it back on our next time to Tokyo!
Mari P
Went with my sister to this charming joint with the coolest staff. They're extremely short staffed and they want their customers to have a wonderful experience, so they won't rush anyone dining. Make reservations or go early. Our reservation was at 8:15pm, and they were already turning people away. That being said, the pizza is no joke. From the bubbly charred crust to the delicious toppings that - only in Japan - taste that spectacular, this pizza was worth the flight from the US. The staff was so friendly yet worked diligently to make sure everyone's experience was special. This dinner was probably the most fun we had on our trip (yes, the staff was that entertaining). We will be back. They suggested August, but we'll see.
たこさん
六本木店で頂いたピッツァに感動したので、今回は東麻布店へ。
頂いたもの
・ンドゥイヤ
・マリナーラ
・ビスマルク
・タマキ
・フレッシュブッラータチーズとトマトのカプレーゼ
やっぱり生地がとても美味しい。
打ち塩でしっかりと味付けされ、食感はサクッと軽めながらもっちり感もあり。
トッピングだとサルシッチャの旨味が抜群なので、それが使われているピッツァは特におすすめできる。
もちろん、トマトベースのピッツァもハイクオリティで、感服するばかり。
どのピッツァを頂いても、絶対に満足させてくれる信頼感のあるピッツェリア。