Brandon Ma (Brandon)
I encountered several disappointing aspects that detracted from an otherwise ordinary experience. While the hotel room itself was standard for Japanese business hotels in terms of size and layout, my overall impression was marred by the lack of accommodation and comfort provided by the staff.
First and foremost, the most glaring issue was the stiffness of the bed. Having stayed in numerous hotels across Japan, I was shocked by the uncomfortable firmness of the mattress. It felt akin to sleeping on a box spring rather than a bed, making it nearly impossible to get a restful night's sleep. Despite my request for additional blankets or pillows to mitigate the discomfort, I was dismayed to learn that the hotel did not have any spare blankets available. Instead, the staff offered me a makeshift "pillow" consisting of stacked bathroom towels, which provided minimal relief but did little to improve the overall sleeping experience.
While the staff members were polite and courteous, their inability to provide basic amenities such as spare blankets was deeply disappointing. In a country known for its hospitality and attention to detail, I expected better from Sanrriott Shinsaibashi. Additionally, the lack of responsiveness to guest requests detracted from an otherwise clean and well-maintained lobby area.
In conclusion, while Sanrriott Shinsaibashi may meet the standard expectations of a Japanese business hotel in terms of room size and cleanliness, its shortcomings in accommodating guest needs and providing comfort make it difficult to recommend. For travelers seeking a restful and comfortable stay, I would advise looking elsewhere for accommodation that prioritizes guest comfort and satisfaction.
沢村真治
開業したてとは言え間違いが多いです
フロントスタッフがチェックイン時に3ヶ所ミス
（1つはその場で気付き修整）ただし謝罪はなし
更に酷かったのは清掃員
チェックイン直後の混雑時に5分以上に渡って
片方のエレベーターを独占
大きな荷物を降ろす時は仕方ないが
1階から自分達の同僚を乗せる為だけに
エレベーターを1階で止めていた
警告音が2回鳴るほど長時間停止
当初は何で停めているのか理解できなかったが
終わってみればふざけたものだった
フロントから見える位置にあるのに
ホテルの従業員は注意も対応もしない
客を優先しても次かその次に余裕で乗れたし
2階と4階担当はその間に階段で戻れた
こんな目にあわされたのは初めて
教育以前に価値観が違いすぎて引いてしまった
部屋が狭い事は理解していたが
ユニットバスは最も狭いタイプで圧迫感がある
折りたたみ式の荷物置きはありがたいが
大きな椅子と小ぶりなオットマンは少し邪魔
枕がかなりの安物で首が痛くなる
タオルや家電はまだ新しいため清潔
オープン直後にひかれてここを利用したが後悔した