Reviews
Mario Fonseca
Very good stay at this property. Staff was excellent and what you'd expect at an Intercontinental. I had dinner here and both the food and the service were great. It's a little bit out of the way for most Beppu attractions but that's part of the appeal of the place as you can admire the views and the silence. My room didn't have the best view but it was still good. Would recommend.
Mikaël Fauconnier
Very beautiful hotel located on the hill overlooking Beppu and its bay. Magnificent views from the rooms on the bay and mountain sides. Rooms are spacious, modern, well appointed and tastefully decorated. The balcony with its stone bathtub is incredible, allowing you to contemplate the view from your private onsen! The club lounge is very relaxing and offers great food all day long. Ideal for relaxing in the late afternoon. It's just a pity that the club lounge isn't located on the bay side to admire the view. The hotel staff is very professional and friendly. We were greeted by Mio Yoneda, who was very kind and conscientious with us, who often need a lot of information. Thanks to her for her professionalism. The whole hotel is relaxing and calm. It is very easy to rejuvenate body and mind here. In short, without doubt one of the best establishments in the region.
ATC 39
I went here last summer and the whole experience is just unforgettable. It's beyond amazing. The breakfast is a must try, and so is the hot springs, which even have the ocean view. The hotel staffs are nice and they speaks English very well. Funny is I found that the most surprising thing was the hairdryer. Best one ever used in my whole life.
Dion Chan
Part of my trip staying at various Intercontinental Hotels in Japan. As a Diamond Ambassador, I completed a two nights stay in this beautiful property. I was blown away by the entire experience and this property truly deserves its reputation as one of a top luxury property in the IHG portfolio and comparable or exceed the other luxury properties we have the opportunity to stay in.
Hardware: Outstanding, gorgeously designed. Room is very huge with more than sufficient space to relax. I love the open air balcony - chilling at the sofa provided overlooking the gorgeous views of the bay and mountains. I simply enjoy the Thann toiletries available for the club rooms.
Lounge: Beautifully designed lounge, oasis of calm. Tiered high tea is very nice. Breakfast ordered from the a la carte menu in the lounge is yummy. Spread in the buffet restaurant is excellent.
F&B: based on the lounge offerings and dinner. F&B is of a very high standard with just a hiccup in the baked cheesecake during dinner which was too dry and flaky. The cocktail selections in the lounge were amazing.
Service: Professional yet very friendly and warm. We were given a very nice welcome and send-off by various staff during our stay.
Onsen: Truly delightful with amazing views.
This property comes with a rather expensive rate per night especially in the peak season. We stayed during the off season. This is a top notch accommodation option. Highly recommended. We felt sad to be leaving.
M K
Choi Sangmook at Guest Services provided the most exceptional services at Ana Intercontintal Beppu! Also, Shiozaki-san, cashier and the sauna receptionist— all an exceptional service-oriented team. The level of customer service goes beyond what was expected at a five-star hotel such as this. This is the gem of Beppu! Just for their warm, kind, and accomadating services this hotel is worth the visit. This is the spirit of Japanese hospitality as Choi really went beyond with a request— there was no shuttle available as it was busy, but Choi proposed a solution and made it happen, wow— beyond my expectation! These are the things one remembers and appreciates on a trip, when everything is chaotic, the softskills demonstrated with Choi, Lee (front desk), Sauna center was all truly exceptional… highly recommend to visit Intercontinetal Beppu. Furthermore their hotel is perched on mountain, beutiful view, air, and facilities. Highlight of Beppu! Thank you for memorable experience.